FAQ's

• What temperature can BrassCraft gas connectors be exposed to?

  BrassCraft connectors are approved for continual exposure to 150 degrees Fahrenheit per ANSI Z21.75.

• When installing the Safety+PLUS® or Safety+Plus®2, I can hear the gas flow but it does not work, why?

  There may a couple of reasons the gas is not flowing to the appliance. First, the excess flow valve (EFV) or thermal excess flow valve (TEFV) may have been tripped prematurely. When the gas is turned on after the installation, the gas ball valve (gas shut-off valve) must be opened VERY SLOWLY or sudden gas flow may cause the (T)EFV to trip. To correct, close the gas ball valve and wait a few minutes for the (T)EFV to reset and then turn the gas on again. Second, check carefully for leaks upstream of the (T)EFV. If you smell gas, you must proceed carefully. Make sure the area is well ventilated. DO NOT USE motorized equipment to dissipate the gas vapors. When in doubt, call a plumber or other licensed professional.

• Do I need to use any sealant to connect a push connect stop?

  No, do not use any plumbers’ putty, pipe thread tape or any other sealant to connect a push connect stop.

• Why do you "strongly advise" against using a putty or gasket type material when installing your quarter-turn ball stop?

  We do not recommend, as dirt can be introduced at the connection.

• What is the operating temperature for our flexible water supply lines?

  Vinyl and braided connectors have an operating temperature of 40 to 160 degrees Fahrenheit, intermittent to 180 degrees.